What should I include for repairs and modifications?
You should include a filled out copy of the order form, payment, and the pedal(s). Please include power adapters for any pedals being modded that do not run on a 9V battery or a 9V DC power supply.
How much does this modification cost?
Most modifications are priced on the website. Email for a quote on custom mods.
How long will this take?
Turn around time is roughly 3-7 days for modifications. In-depth mods may be 2-3 weeks. When ordering custom pedals that aren't on the products page you should request an estimated time frame. Every pedal is different, but these are general guidelines.
I can't find the address to send my pedal!
The shipping address will be sent via email- this keeps customers from sending pedals unexpectedly and causing delays.
It just doesn't work in my setup... what can I do?
Returns are accepted within 14 days from delivery of your pedal. Your refund will be issued as store credit.
Payment:
How much should I send with my pedal?
- Include the full amount if given an exact total.
- If given an estimate for a modification, you may wait until an exact price is given.
- For repairs, please include return shipping and a $25 bench fee (per pedal) unless otherwise instructed.
What is the best way to pay?
We will begin listing items with Google Checkout over the next few weeks. Until then, money orders and personal checks are accepted. Well concealed cash can be sent at buyer's risk. Personal checks are held 5 business days to clear. We cannot cash checks made out to FX Doctor so please email for the necessary payment info. Paypal is NOT accepted.
Shipping:
What are the shipping costs?
Shipping costs are not included in any of the posted prices. Single compact pedals such as Boss, DOD, Ibanez, MXR all cost $7-9 in the US depending on your zip code. Oversized pedals average about $10-12 such as Memory Man, Line 6 modelers, etc. Please print legibly on the order form.
What about tracking or insurance?
We are not responsible for packages lost in the mail. We use delivery confirmation on all domestic packages. Insurance is optional at buyer's expense. Insurance fees are posted on www.usps.com.
Warranty:
What kind of warranty do you offer?
All labor has a 2 year warranty to the original owner- that does not include hardware (i.e. dead switch, worn out jacks, pots, etc). The warranty is void if the pedal's been tampered with or abused.
International Orders:
Is there a minimum total for international orders?
Yes, the total without shipping must be $75 or more.
What is the best way to pay?
International Money Orders (Bank Checks). We cannot accept checks made out to FX Doctor so please email us and we will send the contact and payment info. Paypal is NOT accepted. All payment must be in United States Dollars (USD).