Ordering:

Is there a minimum total for domestic orders?
Yes, the total without shipping must be at least $50.

What's the order process?
If you know which modifications you would like please email us and include your zip code. We'll reply with a total amount due and a .pdf file that has all of the necessary ordering information.

What should be included for repairs and modifications?
You should include a filled out copy of the order form (which we will email to you), payment, and the pedal(s). Please include power adapters for any pedals being modded that do not run on a 9V battery or commonly used power supply. We have access to 9V, 12V, 18V, and 24V DC as well as 9V AC adapters. Please do NOT include batteries, original boxes, or other accessories that are not required for the modification.

How much does a modification cost?
Most modifications are priced on the website. Email for a quote on custom mods.

How long will this take?
Pedal Orders: Even items listed as "in stock" may take 7-14 days to ship. If you have a deadline please contact us before ordering. Custom orders will be given an estimated time frame.
Modifications: Turn around time is roughly 3 weeks for standard modifications. You should request an estimated turn around time before ordering if you have a deadline.

Can I stop by your shop to test out gear?
We do not have a storefront open to the public. If you wish to demo pedals please contact us to find your nearest retailer that carries FXdoctor pedals.

"I can't find the address to send my pedal!"
The shipping address will be sent via email- this prevents customers from sending in pedals without first contacting us.

It just doesn't work in my setup... what can I do?
Returns are accepted within 7 days from delivery of your pedal. "Custom pedals", "Modified Pedals", cables, and used pedals cannot be returned. Returned items are subject to a 20% restocking fee because they can no longer be sold as new. Shipping fees are non-refundable. 

Payment:

What is the best way to pay?
Money orders, bank checks, and personal checks are accepted for pedal orders, modifications, and repairs. Well-concealed cash can be sent at buyer's risk. We cannot accept checks made out to FXdoctor so please email for the necessary payment info. Paypal is NOT accepted.

How much should be included with my pedal?
We require payment in full if ordering standard modifications. For repairs or custom work with a variable amount please include return shipping and the minimum amount of the estimate unless otherwise instructed.

Shipping:

What are the shipping costs?
Shipping costs are not included in any of the posted prices. We charge actual shipping costs based on your zip code and ship via USPS Priority Mail on all domestic orders. Please print legibly on the order form.

What about tracking or insurance?
We are not responsible for packages lost in the mail. We provide tracking numbers on all domestic packages. Insurance of up to $50 is standard on all domestic packages shipped via the United States Post Office. If you'd like your item insured for more than $50 you can check the insurance fees as posted on www.usps.com. We recommend using Priority Mail when shipping pedals in for modifications or repairs.

How should I send in my pedals?
Shipping through USPS using regional rate boxes tend to be the best value. Fedex is often cheaper for oversized or heavy gear. Please do not send your pedals in via UPS. 

Warranty:

What kind of warranty do you offer?
All labor has a 2 year warranty to the original owner- that does not include hardware (i.e. dead switch, worn out jacks, pots, etc). The warranty is void if the pedal's been tampered with or abused.

International Orders:

Is there a minimum total for international orders?
Yes, the total without shipping must be at least $100. This is due to the additional time required to ship international packages.

What is the best way to pay?
We can invoice customers using Square online payments or accept international Money Orders for payment. Paypal is NOT accepted. All payments must be in United States Dollars (USD).

What about shipping?
Shipping costs are not included in any of the posted prices. We charge actual shipping costs based on your country and ship via USPS First Class mail on all international orders. All packages must be under 4 pounds. Do not include any power supplies with your pedals unless otherwise requested. Buyers are responsible for all import taxes and duties. Please print legibly on the order form.


Last updated 6/19/18